A Career in Care Management at Northwell Means a Fulfilling Role with Endless Room for Growth

A career in health care is often pursued by people who are passionate about caring for others. Health care is a broad industry with so many touchpoints for improving the health of our communities, but some of those communities need extra help reaching their health goals. Northwell Health Solutions programs provide care coordination to those needing assistance with accessing medical care as well as mental health, substance abuse, social, and family support services.

Impacting community health requires a combination of compassionate employees dedicated to helping people and a health system committed to keeping the “care” in healthcare—and that’s the case with the Northwell Health Solutions team. “I love helping others,” says Jessica Torres, supervisor, HARP Care Management at New York Health Home. “Something like scheduling an appointment and advocating for your own health can seem simple, but it can be difficult for a lot of the patients we work with.” Fellow care management supervisor Alexis Bustillo adds, “The organization is constantly innovating to ensure that they deliver the best care possible.”

This commitment from a health system alone may be what some candidates expect when seeking a career in health care, but as Jessica and Alexis quickly learned, at Northwell you’ll also raise your career expectations. They both joined New York Health Home in 2018 and rapidly grew in their roles. “The reputation about Northwell is true,” says Alexis. “Its friendly work environment, the flexibility, and advancement opportunities are real.”

A positive workplace and knowing your career is well cared for fuels the success Alexis and Jessica have achieved, which includes working with their teams and the Medicaid community to get patients to their providers, assist them with housing and connect them with counseling support services. ““From the moment I interviewed with Northwell, I knew this is where I wanted to be. Knowing that I have been able to make patients’ lives more manageable is everything,” says Jessica.

When asked what makes Northwell a Fortune 100 Best Companies to Work For®, Jessica and Alexis couldn’t call-out just one reason. They noted the culture, the room for growth, the support from leadership, incredible benefits like tuition reimbursement, and the investment in training and developing all employees — regardless of role or title.

Both Alexis and Jessica believe that joining Northwell Health was one of the best decisions they’ve made and would recommend it to anyone seeking a meaningful career where real differences are made in the communities we live in.

Become a Health Raiser and explore careers that help provide care for our communities, such in care management, case management, and social work.