Lunar New Year, also known as Spring Festival, is one of the most important traditional festivals in certain Asian cultures such as Chinese, Korean and Vietnamese. It is also a time for families to be together and celebrate a year of hard work and wish for a lucky and prosperous coming year.
Red is the main color for the festival, as it is believed to be a “lucky” color. Red lanterns are also displayed in streets; red couplets are pasted on doors; banks and official buildings are decorated with pictures and writings representing prosperity.
In Chinese culture, New Year’s Eve dinner is called “reunion dinner” and is believed to be the most important meal of the year, where families sit around round tables and enjoy the food and time together. Certain foods are eaten during the New Year’s Eve dinner, because of their symbolic meanings, based on their names or appearances, like fish, sticky rice cake, oranges, dumplings, noodles, as they symbolize abundance, fortune and longevity.
To wish someone Happy New Year in Mandarin, say “xīn nián kuài lè” (新年快乐) and in Cantonese, “Gong Hey Fat Choi” (恭喜发财).
In Korean culture, Lunar New Year is referred to as Seollal or Gujeong. During Seollal, it is customary to visit family to show respect to the elders by taking a deep bow to those senior to them as a form of greeting; this is called sebae. The celebration lasts for three days, starting the day before and ending the day after the Lunar New Year.
Seollal comes bearing many gifts for the family which can vary from money to hangwa (traditional sweets and cookies), shampoo, soap, and toothpaste, or gift sets of meat or fruits. It is also a time for the entire family to gather and play traditional games like yunnori. It is played by throwing four sticks and moving your game markers around the board depending on the number of up-facing sticks. Each team has four markers and the first team to get all four of their markers around the board wins.
During the celebration, a traditional clear soup, called tteokguk is served. It is made with sliced rice cakes, beef, egg, vegetables, and other ingredients. The clear broth is believed to symbolize starting out the year with a clean mind and body.
To wish Happy New Year in Korean, say “sae hae bok manhi bah doo seh yo” (새해 복 많이 받으세요), which means hope you have much good luck in the new year.
On January 25th, for the tenth consecutive year, contingents from Northwell Health, members of the Bridges Asian Business Employee Resource Group (BERG) and Community Relations marched in the Lunar New Year Parade in downtown Flushing, New York. The parade is the highlight of Lunar New Year celebrations in Flushing, including dragon dancers, kettle drummers and fireworks. The march draws a considerable number of spectators each year.
Spanning a total of 15 days, the Lunar New Year is a joyous time of renewal marked by gatherings with family and friends, elaborate feasts, parades, fireworks and gift giving. 2020 is the year of the Year of the Rat (or Mouse) and it marks the return of spring and reunion of family.
Northwell’s Bridges Asian BERG leads, Suki To and Lulu Liu, collaborated with Lenox Hill Hospital’s Human Resources department, Northwell’s Diversity and Health Equity (D&HE) Site Council, and team members from Lenox Hill’s cafeteria to provide a taste of traditional foods served during the Lunar New Year. This included Chinese, Japanese and Korean rice cakes, traditional New Year candies, dry fruits and tea tastings.
Members of the Chinese Association of the Feinstein Institutes for Medical Research (CAFI), led by President Dr. Dan Li, and the Feinstein’s Diversity Committee, celebrated the Lunar New Year with a luncheon for members who also sang traditional New Year songs. The Feinstein workforce were invited to share a special New Year cake and learn more about the holiday.
We also hosted a packing event, to prepare giveaways to be distributed during the parade in Flushing. Team members assisted by helping to pack bags and red envelopes filled with a special chocolate gold coin. Red envelopes are usually gifts presented at social and family gatherings such as weddings or holidays. The red color of the envelope symbolizes good luck and is a symbol to ward off evil spirits. The envelopes are usually given to children by the elder of the household.
During the packing event, Northwell Health’s Lunar New Year mascot made a surprise appearance!
Northwell Health and members of its Bridges Asian Business Employee Resource Group (BERG), wish you good health, good luck and an abundance of happiness throughout the year.
Happy Lunar New Year!
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When Emily Kagan-Trenchard started her career at Lenox Hill Hospital in 2007, she was responsible for overseeing and modernizing their website with a new look and feel. She quickly saw the critical role that our digital tools play in the way we deliver care to our patients. From there, Emily embraced the opportunity to continue to expand Northwell’s digital footprint, eventually joining our corporate digital marketing team.
Today as vice president of digital and innovation strategy, Emily helps to lead the Digital Patient Experience (DPX) team who are setting the vision for our patient-facing digital tools to enhance their overall experience.
We sat down with Emily to discuss the innovative work of our DPX team.
We know that our patients want to access tools and services from Northwell in the same ways they manage the rest of their life – through simple, seamless apps and websites. The DPX team is focused on innovations that help us care for patients in this brave new digital world. We’re a group of architects, engineers, designers, researchers, analysts, strategists and more, all dedicated to building a connected digital experience for Northwell, especially within the ambulatory experience. From booking online to digitizing forms, paying a bill to reaching customer support, we’re making it possible for patients to easily complete these tasks online, and manage their care all in one place.
We recently launched the Northwell app, which allows patients to manage their personal information, book appointments online with a growing list of doctors, see past and upcoming appointments, pay bills, find care, connect to Follow My Health and more. While this app unlocks essential features for our patients, it’s really just the start of what will be possible.
A few other innovative initiatives include:
Technology has the potential to make so many complex things simple, understandable and stress-free. The DPX team identifies new technologies and trends, evaluates how technology could help us better care for our patients, and then drives the development of solutions. A critical part of what we do is make sure that patients’ feedback is incorporated every step of the way, and patient feedback is one of our most important measures of success. The DPX team keeps the patient voice at the table, shaping every part of how we care for the patient in the digital world.
Our team is a great place for people who like to solve puzzles. There are no easy answers in the work we do, and we are challenged to find clever solutions. Our team looks like many modern software development teams. We have IT roles such as software engineers, architects, systems analysts and QA testers. We have a strong user experience practice that keeps human-centered design at the heart of all our products. These include roles like visual and interface designers, user research and testing. We have analytics and strategy roles such as business and data analysts, who work at understanding how our products perform and identify where we have opportunities to improve or develop new features. And then we have a whole group of team members who ensure that we provide new products and features on a regular basis; these roles include product owners, project managers, and scrum masters.
My advice for someone looking for a career at Northwell is that just about anything it possible here. People sometimes think of healthcare as just what takes place in a hospital or doctor’s office but, there is so much that happens behind the scenes both before and after those moments of care, to make it all possible. And because healthcare is at a really dynamic point in its evolution, people who have skills and perspectives from other industries have a real opportunity to bring fresh thinking to the work. I will also say, as a person who has had a long tenure with Northwell, it’s a great place to grow your career. I get to do work that makes a meaningful impact on our communities, and within an organization that’s always looking to be better tomorrow than it was yesterday.
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Northwell’s Center of Equity of Care awarded its first-ever Rev. Dr. Martin Luther King Jr. Spirit Awards. This system-wide award recognizes team members who are making a difference in our communities, locally or abroad, through service.
Four winners were chosen from nominations that came in from all around Northwell telling stories of goodwill, humility and compassion. Nominators highlighted how each team member embodies Rev. Dr. Martin Luther King Jr.’s “D.R.E.A.M:”
The winners were recognized at a special reception and awarded $1,000 to be donated on their behalf to an organization of their choice!
Josephine “Josie” Guzman has volunteered her time as a co-chair of the Bridges LatinX BERG and member of the Diversity and Health Equity System-Site Council. She has developed and implemented programs at Lenox Hill Hospital, such as the “Vida SI, Diabetes NO!” (Life YES, Diabetes NO), a bi-lingual, long-term health program designed to address diabetes. In partnership with her BERG co-chair and members, Josie recently coordinated “Rise Against Hunger,” a global service initiative where team members across the organization gathered and packed over 20,000 meals to be served to various communities across the world.
Beyond Northwell, Josie spends her time volunteering, preparing 200+ meals a week to distribute to homeless individuals in Manhattan and coordinating a Christmas event to feed and provide gifts to over 1,500 individuals who are either homeless or living in shelters. She’s also a member of RAIN, a non-profit organization whose mission is to provide services for vulnerable populations, such as the elderly and physically challenged.
Bernard Robinson dedicates most of his time with projects that fulfill the needs of underserved communities through charity and education. Every year, Bernard organizes annual food and winter clothing drives within Northwell’s Center for Emergency Services (CEMS) department to serve charities in Nassau County and Queens. During Thanksgiving, the entire CEMS team also partners with a church in Hempstead, NY to prepare and serve meals. His work experience also led him to starting an Explorer’s Post in Hempstead Village that allows students from the Village to train with, learn and be mentored by EMTs and Paramedics. It was also Bernard who presented the idea for Northwell’s Bridges African American/Caribbean Business Employee Resource Group to participate in the African American Heritage Parade in Harlem, NY.
Bernard embodies all of Northwell’s values on a daily basis. Through his innovation, his department’s leadership is able to communicate with their staff of over 800 EMTs and Paramedics through weekly meetings via a livestream platform. He has also established a “virtual suggestion box” which gives each team member a voice by allowing them to give feedback through a link which is then sent directly to leadership. In addition to his community outreach, he has also organized CEMS’ “Bring Your Child to Work Day.”. Bernard often says, “As an EMS agency, we should be a part of the communities we serve.” He works extremely hard at establishing relationships throughout his region and encourages his team members to do the same.
Dr. Hernandez is the true definition of a caring, compassionate and empathetic physician with a genuine passion for helping others. This passion is not limited to patients in the hospital, but extends to communities at large through his volunteering and community service. Though born and raised in New York, he has always maintained a strong connection with his ancestral home of Puerto Rico. After Hurricane Maria struck, Dr. Hernandez was dedicated to becoming a part of the Northwell team deployed to Puerto Rico to assist those devastated by this disaster. He spent two weeks selflessly providing patient care under dire circumstances at the Caguas Hospital in San Pablo, Puerto Rico. Dr. Hernandez participated in the Medical Scholars Pipeline Program sponsored by the Zucker Hofstra School of Medicine for underrepresented students interested in a career in health care. This program is designed to provide exposure to the numerous career paths available in the healthcare industry while enhancing the skills that will set up students for success. Dr. Hernandez was also invited to be the keynote speaker for the closing ceremony for the NERA-HCOP Program, designed to assist college minority students in becoming more competitive applicants for medical school by providing various enrichment courses.
Josie Ruiz has been a vital component to the success of Northwell Health’s Rev. Dr. Martin Luther King Jr. program. In her role as co-chair, she has supported the Center for Equity of Care in coordinating program logistics, managing entertainment and guest speakers, and leading volunteer efforts throughout the program. Josie has been a huge advocate for all team members at North Shore University Hospital. Her annual efforts of organizing Adopt a Family, a holiday program designed to support families in need who have experienced a tragedy or crisis during the past year, have gained the support and participation of over 3,000 team members at her site. She has even been known to have donated her own time and money to assist families who were not selected through this program. Josie was selected by the Center for Equity of Care’s senior leadership team as this year’s recipient.
The winners of this year’s Rev. Dr. Martin Luther King Jr. Spirit Awards not only embody the spirit of his dream but exemplify Northwell’s values. We thank them for their tireless commitment to our Northwell team and our communities.
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In early 2020, Northwell Health launched its first Advanced Clinical Provider (ACP) Mentorship Program cohort. This one-year structured elective program is for new hire nurse practitioners and physician assistants.
The first cohort consisted of 20 mentors and mentees from both in-patient and ambulatory practice environments. The ACPs in the program will develop clinical and non-clinical skills essential to a successful career in healthcare management.
The program aims to enhance the skills development process during the onboarding period for nurse practitioners and physician assistants by emphasizing organization and self awareness. It also aims to bring value to the organization through continuous employee engagement, retention and recruitment of top ACP talent.
As part of our goal to identify and address non-clinical and clinical knowledge gaps for new hire ACPs, reciprocal partnerships will be created with a focus on developing a support system for ACP employees, especially outside their specialty and site. It will also include a focus on transition to practice so ACPs know how and when to advocate for themselves, increasing their autonomy in our health system.
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Weaving together a life of creativity, dedication to community and entrepreneurship takes talent, focus and plenty of energy. Adrian Morel, an outreach worker at the Center for AIDS Research and Treatment (CART) in Manhasset, spends his time working for Northwell out in our local communities educating folks about HIV, pre-exposure prophylaxis (PrEP) and post-exposure prophylaxis (PEP), and providing free and confidential rapid HIV testing while balancing a career as a clothing designer.
As a member of the LGBTQIA+ community, Adrian has long been committed to helping others, serving in a variety of volunteer positions prior to joining Northwell Health.
“I’ve always been involved in LGBTQIA+ volunteer work, especially on behalf of Latinos,” explains Adrian. “It was natural to move from volunteering to working at Northwell Health, where I continue to help the community. Being a proud Latino Gay man, I add a different perspective to the HIV advocacy work done at CART. Not only do I get the opportunity to educate people in my community about their sexual health, I am also taking part in the efforts to end the HIV epidemic.”
Adrian’s work spans beyond helping patients at Northwell. He also is a highly creative designer and artist who uses his talents to further his advocacy for the LGBTQIA+ community. He first became interested in costume and fashion design while in high school. This led to obtaining degrees in design from the Fashion Institute of Design and Merchandising in Los Angeles and the California College of the Arts, prior to working in theater.
“Here at CART, my coworkers and managers have encouraged and supported the differences of all individuals on our team,” says Adrian. “I’ve always been celebrated for my cultural and creative background. Being able to use my strengths towards things I’m passionate about has been very rewarding. Northwell allows me as an employee to be personable and utilize my interests to encourage people. Being allowed to be myself opens the door for me to humbly appreciate the individual uniqueness of others.”
During his college years, Adrian honed his creative skills, designing many costumes for drag performers and other artists who appreciated his ability to create show-stopping costumes. This led to him launch his own costume design business called Adrian Morel which he continues to run today.
Adrian’s business makes custom looks focused on creative and innovative designs. His clients look forward to a design consultation with Adrian followed by several fittings from the conception of the look to the final product. His website and Instagram page give visitors a clear idea of his talent and creativity.
As both an outreach worker and a designer, Adrian is busy, but appreciates the opportunities he has found to support his community while being able to utilize his artistic talents. Recently, this included designing costumes for “Drag Me to Brunch,” an event sponsored by Northwell Health.
“I’m passionate about my work,” says Adrian. “It’s work by day, and costume design by night. It’s what I love.”
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At Northwell Health, we’re excited to have the privilege of working in some of the most culturally diverse communities. By creating a space that is welcoming to all, no matter race, religion, or creed, we’re fostering an inclusive workplace where we can accomplish amazing things being truly together.
For two years in a row, our organization has been recognized for our commitment to diversity and inclusion by Great Place to Work for demonstrating excellence throughout our diversity initiatives. Here are 10 reasons why we’ve been named to the Best Workplaces for Diversity’s list for 2020:
As you can see, our organization works endlessly to create an environment that’s diverse and inclusive of everyone who wants to contribute to improving the health of our patients, our communities, and our health system as a whole. Learn more about our diversity initiatives and how you can be a part of our team.
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Working at the front desk for a radiologist at a young age, I quickly realized I had a passion for interacting with patients. With the encouragement of my team, I decided to became an ultrasound technologist and have worked at Northwell Health for nearly two years.
People assume radiology is just someone taking pictures and that’s all. It’s much more than that. It’s scanning a women who just had an abnormal mammogram and is getting a second look. It’s having a patient come in with stroke like symptoms who just a few hours ago could walk and talk but now has no motor function. It’s the parents of a child who is sick with a cold. It’s scanning a cancer survivor to see if their cancer has come back. It’s dealing with the patient’s pain, worry and sadness, and still providing care that helps make them forget about their fears for a moment. Because as an ultrasound technologist, we’re taking images that will help patients get the answers.
Knowing a visit to an Imaging Center can be a stressful time for patients, I try to ease their anxiety and keep them calm during their visit especially when they are looking to me for results and I have to politely explain that their images need to be interpreted by a radiologist. As a radiology professional I know that can be trying for the patient but we want to ensure we have reviewed all images thoroughly before providing results.
I was introduced to women’s imaging, especially breast imagining early in my career and quickly found that I had a passion for early diagnosis of breast cancer. Some of my fondest memories as an ultrasound technologist are when breast cancer survivors returned to visit us at the practice. To see her smile when she saw her face and knowing I was part of delivering her care was so rewarding. I know that what I do made a difference in not just her life but her kids and her family. It makes me feel so proud of my hard work and dedication.
Early detection saves lives and knowing that I can play a part in helping to save a life, is why I chose to become an ultrasound technologist. Working for Northwell has been a life-changing experience, I have met so many amazing technologists, radiologists and administrators. I truly feel like this is where I was meant to be.
Are you Made for a radiology career like Gennifer’s? Apply to an open position today!
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The role of a Certified Registered Nurse Anesthetist (CRNA) is an invaluable part of our patient care teams. These advanced practice nurses work to safely administer anesthetics to patients during surgical cases. Whether they’re delivering anesthesia inside hospitals, private practices or specialty offices, CRNAs enjoy autonomy in their professional roles.
At Northwell Health, we know the important role our CRNAs play alongside surgeons and anesthesiologists. This Certified Registered Nurse Anesthetist Week we talked with two of our very own CRNAs to hear about their careers and the impact they’re making every day here at Northwell!
Sally Caldwell is a CRNA at Lenox Hill Hospital who pursued her certification after working as a registered nurse. It was her time in the ICU where she realized she wanted to be in an advanced practice nursing specialty. This background in critical care helped her throughout her extensive training and education to become a CRNA.
As a CRNA, she enjoys being able to care for one patient at a time as well as the additional responsibilities including administering medications, monitoring patients during surgery, and making sure patients are comfortable and safe after surgery.
“I love being a CRNA at Northwell because working here allows me the opportunity to provide top-quality patient care, and that’s something I’m proud of,” she says. “With Northwell I get to work with a great group of providers, from the surgeons and anesthesiologists to the nursing staff. CRNAs are a valued part of the anesthesia team here, so that makes me feel good about what I do.”
Marianne Goodnight currently works as the chief nurse anesthetist at Northwell Health Anesthesia. There, the CRNA team provides all types of anesthesia services to hospitals and surgicenters in Westchester County, Rockland County, Orange County, as well as New Jersey.
It was early in her nursing career that Marianne fell in love with critical care, learning everything she could about one patient and using all of her nursing knowledge and skills to ensure they received the best care possible. When she made the decision to further her critical care nursing education, it was her husband, a surgical resident at the time, who encouraged her to go to the operating room and meet the CRNAs.
Observing them in their day-to-day practice started her love for a career that has only grown. She enjoys that CRNAs must use interpersonal skills alongside their knowledge of medicine, pharmacology, and clinical skills.
“Our CRNAs at Northwell are highly trained, experienced anesthesia providers, who are very supportive of one another. I feel very blessed and grateful to have had such a wonderful team throughout my years here,” says Marianne. “Our CRNAS and anesthesiologists are a very cohesive team, working very hard every day for the same goal: to provide our patients with the safest and best anesthesia care. I encourage CRNAS to take a look at our exciting practice!”
Are you Made for a career as a CRNA? Explore CRNA opportunities at Northwell Health.
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Are you a new BSN graduate or experienced RN looking to take your career to the next level in the operating room? A periOperative fellowship could be a great way to gain the skills, experience, and confidence you need to be successful. Our six-month program combines lectures, workshops, independent study, role-playing, case scenarios, and simulation – all while providing hands-on experience in the OR.
Here are six ways our fellowship program can be instrumental in advancing the careers of truly ambitious nurses. You will:
The operating room is different from just about any other environment and it is not typically part of the curriculum provided by most nursing schools.
“It is such a different atmosphere than what most nurses have been exposed to, and with little coverage of the OR in nursing schools, everything is new and different,” says Robyn Murray, an operating room registered nurse at North Shore University Hospital (NSUH) who went through the fellowship herself. “I would definitely recommend the fellowship to nurses so they can build a strong foundation.”
Our fellowships help you build confidence as a key member of the interdisciplinary team. You will be better prepared to speak on behalf of the patient.
“The biggest lesson I learned during my OR fellowship was to always speak up and advocate for the patient,” says Kristi Troha, a registered nurse in the OR at Southside Hospital. “Northwell offers an unbelievable opportunity that has shaped my career and I am so thankful for it.”
You will master the ability to develop and manage relationships with staff with all different skills and personalities. We’re all a team in the OR!
Today Marisa Baccarella is an assistant nurse manager for the OR at Long Island Jewish Medical Center but she fell in love with periOperative teamwork during her fellowship: “I love the teamwork aspect of the operating room. You get to work with a large interdisciplinary team made up of surgeons, anesthesiologists, CRNAs, surgical techs, and periOperative assistants. You’re all working together very closely to take care of a patient.”
Because the OR is fast-paced and ever-changing, it’s important to have the hands-on skills needed to be successful. We will teach you everything you need to know, including surgical counts, sterility procedures, patient positioning and more.
“I think the fellowship is the best transition for a nurse to start a career in the OR,” says Kerri Robertson, an OR nurse at NSUH. “After completing the didactic and hands-on parts of the program, I was confident to circulate and scrub during surgery.”
Our fellowships give you a thorough and comprehensive orientation to the OR. You will have the opportunity to learn every service line, including both the adult and pediatric populations.
Nina Stoia, a registered nurse in the OR at Peconic Bay Medical Center, also completed a periOperative fellowship with Northwell. She says, “My favorite thing about working in the operating room is the diversity of cases I take part in. Whether it be a total knee arthroplasty, a cataract extraction, or a robotic hernia repair; they all positively impact an individual’s quality of life.”
Whether you are just beginning your nursing career or looking to advance it, Northwell’s periOperative fellowship program provides an excellent foundation to build upon.
“Be patient with your learning,” advises Michael Alvarez, a registered nurse first assistant in the OR at NSUH. “We learn very little about the OR in school and the OR environment is like no other.”
The next step in your career is up to you! To learn more about being a part of our fellowship programs, click here.
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When Marybeth McManus, MPA, BSN, RN-BC started her career at Northwell Health it was a staff nurse at Zucker Hillside Hospital (ZHH). As her career at ZHH grew, Marybeth played an active role in the American Psychiatric Nurses Association where she is currently president of the New York Chapter. Her experiences at ZHH and beyond serve her well in her current role as chief nursing officer (CNO) of ZHH.
Throughout her career, Marybeth’s focus has always been on the destigmatization of mental illness and the development of a therapeutic healing environment for our patients and a healthy working environment for staff.
“The Zucker Hillside Hospital nursing staff is making a positive difference in advancing the mental health of our community,” she says. “To that end it is my priority to support our staff in providing the highest quality care with respect, kindness, and compassion.”
Read more from our CNO Corner interview with Marybeth.
Behavioral health nursing is a profession of the heart. Behavioral health nurses care for patients who have faced trauma and stigma, who are struggling to have their own voice and are particularly vulnerable. ZHH nurses care for the whole patient; their assessments include not just patients’ mental disorders, emotions and social interactions, but also their medical needs. Behavioral health nurses must have particularly astute assessment and critical thinking skills to observe and intervene in the early stages of a crisis and help patients who are struggling to stay in control. They must also use those same skills to identify changes in a patient’s presentation or mental status, which are often subtle signs and symptoms that are indicative of an evolving medical complication. Behavioral health nurses need to manage not just individual patients, but also the therapeutic milieu. ZHH nurses excel on person-to-person connections and instilling hope for patients on their journey to recovery. Patients and their families’ lives are better because of psychiatric nurses.
Nursing at ZHH is trauma-informed, evidence-based and collaborative with many disciplines. Our nurses have participated in educational efforts to better care for their particular population. For example, our nurses on the Women’s Unit trained at LIJ Medical Center’s Labor & Deliveryunit to learn more about the signs and symptoms of labor and impending birth, as well as post-partum care. Many were trained as childbirth educators and lactation nurses as well to support our perinatal patients. ZHH is the only psychiatric free-standing NICHE designated hospital. Our two geriatric units have embraced the NICHE program, and many of the nurses are certified in gerontology by the ANCC and are NICHE geriatric resource nurses.
Our nurses on the adolescent and college units have been trained in Dialectical Behavior Therapy and our nurses on an adult unit are being trained in Cognitive Behavior Therapy-Recovery Based. In an effort to advance the patient experience, nurses have taken the lead on self-care initiatives including hiring a cosmetologist to help our patients feel better about their personal appearance. Other patient experience initiatives include the development of a spirituality program for patients and staff under the direction of our newly hired chaplain, coordination with the dietary department to improve the quality and choice of meals for our patients, pet therapy, art therapy, music therapy, as well as the initiation of Alcoholics Anonymous meetings on the inpatient service.
In addition to improving the experience of patients at ZHH, the Patient Experience Committee also addresses the needs of the staff in order to promote wellness and avoid burn out. Staff wellness programs offer holistic opportunities including reiki, healing crystals and essential oils, as well as their very own “Puppy Love” pet therapy day.
The staff at ZHH are truly “Made for this.” It’s a calling to dedicate your life to the care of the mentally ill, and throughout the hospital you can feel the spirit of dedication, empathy, professionalism and love for our patients and their families. Workforce engagement scores are among the highest in Northwell, and the nursing score of 4.21 is above the national average. Our nursing satisfaction scores on the National Database of Nursing Quality Indicators showed that the majority of our units outperform the national average most times and all of our nursing units are either a Tier 1 or 2. Safety is paramount at ZHH; our quality measures improve annually and in 2019 we were very proud to report a 22% decrease in falls compared to 2018. Our falls with injury rate decreased by 78%, patient-to-patient and patient-to-staff aggression both decreased by 32%, and our seclusion minutes were reduced by 27%. These metrics speak for themselves; our staff is engaged, skilled and making a positive impact on our patients and their families.
Northwell provides outstanding opportunities for professional growth and advancement, including the Center for Learning and Innovation, encouragement for advanced degrees, leadership development programs, and the Nursing Mentorship Program and the Nurse Residency Program. I have benefited from numerous strong leaders and mentors at Northwell and am so proud to work for a health system that prioritizes the care of patients with mental illnesses!
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As New York State’s largest employer, Northwell Health is committed to offering their team members and their dependents a comprehensive benefits package that’s been designed to provide health and welfare options that optimize their health and financial well-being.
Northwell offers multiple medical plans which include a plan that provides our team members with additional savings when utilizing in-system providers and services. We also offer a plan that makes it affordable to go out-of-network for healthcare needs.
In addition to the medical plans, Northwell offers:
To complement the cost of our medical plan Northwell offers medical plan participants the opportunity to earn up to $1,560 in pay credits in exchange for four healthy actions through the Well-being Credit Program.
Northwell offers a robust retirement package, designed to encourage saving smart through access to free, one-on-one retirement consultations, an automatic saving escalation feature, and employer contributions.
The 401(k), 403(b), 457(b) and 409A plans allow team member contributions to grow tax-deferred until withdrawn at retirement. Newly hired team members are automatically enrolled in the plan for 3% of their annual pre-tax salary 30 days after their date of hire. To receive the maximum employer matching contribution (which starts after one year in which the employee worked at least 975 hours), they must contribute at least 6% of their annual salary to receive the match.
We have a strong commitment to the professional growth and development of all our team members through our Center for Learning and Innovation; nationally recognized for leadership in workforce development and as a model provider of continuous organizational learning. We also offer a robust offering of other educational resources such as our Tuition Reimbursement program, multiple scholarship programs, loan forgiveness and student loan refinancing.
Northwell offers all team members access to fun and engaging online resources focused around health-related challenges, such as virtual walks and competitions to get and keep our employees healthy. Teamwork is encouraged with the opportunity to earn valuable rewards points redeemable for big ticket items and recognition in return for a commitment to living a healthy lifestyle.
We also offer organized sports leagues throughout the year, encouraging friendly competition and teamwork.
In addition, Northwell offers a suite of free well-being benefits that will enhance a participant’s physical and emotional persona through online coaching and education.
All team members, and their family members, have access to our Employee and Family Assistance Program (EAP). Staffed by licensed behavioral health experts EAP offers short-term, goal-directed coaching and counseling designed to help resolve problems that have an impact on a team member’s work and/or home life.
We’ve also worked hard to support employee work/life balance with special services that provide back-up child and elder care, financial assistance for adoption and home buying, and banking. National and local discounts are offered on a rotating basis lowering the cost of gym memberships, entertainment, car purchasing and repairs, and so much more.
From unique health care and wellness to financially sound retirement plans with generous matching to educational and professional development support that takes your career growth to a new level, we are always looking for ways to ensure that our employees are truly well cared for.
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Northwell Health has been selected as a 2020 Military Friendly organization in four categories – top 10 employer, supplier diversity, brand and company – as one of the nation’s top organizations for military veterans.
As New York State’s largest health system and biggest private employer with more than 70,000 employees, Northwell also is one of the largest employers of veterans and offers a host of programs that support service members and their families, from jobs fairs and educational opportunities to behavioral health programs in concert with the US Department of Veterans Affairs.
“We’re proud to support our veterans and their families by providing resources and career opportunities throughout our health system,” said Michael J. Dowling, Northwell’s president and chief executive officer. “Over the past two years, we hired more than 500 veterans into the health system, a commitment to those who served and a smart business decision on our part. Hire a veteran and you’ll understand what I mean. Few people are better motivated or equipped to contribute to the workforce than veterans.”
Among the veteran initiatives Northwell Health has enacted:
“It’s our distinct honor and privilege to deploy our administrative and clinical capabilities to improve how our military access services, employment and support,” said Juan Serrano, assistant vice president of Northwell’s Office of Military and Veterans Liaison Services and himself a Marine veteran. “In 2019, we proudly provide the most health care to active duty members, veterans and their families in New York.”
Military Friendly weighed companies based on six criteria: Hiring and Onboarding, Opportunity and Advancement, Culture and Commitment, Support and Retention, Policies and Compliance, along with Recruiting and Sourcing. Northwell Health greatly exceeded the standard in each.
“We are proud to support transitioning veterans in finding their next mission,” said Cheryl Davidson, senior director of Workforce Readiness at Northwell. “Our programs were developed to ease their assimilation from military service to civilian careers.”
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We’re proud to introduce you to care coordinator, John Kelly, LMSW who works in Northwell’s VetConnectNYC Coordination Center (CC).
As a Marine Corps Veteran and licensed social worker, John Kelly is helping veterans, military members, and their families access a wide range of supportive services (such as emergency housing, employment, healthcare, legal, and more). John served as a Chemical, Biological, Radiological, Nuclear (CBRN) Defense Specialist Chief based out of Camp Lejeune, NC. He was deployed to Libya on a combat mission and, notably, on a humanitarian mission to provide aid in Haiti following the devastating 2011 earthquake.
Today, John’s responsibilities as a care coordinator involve screening, evaluation, and triage of incoming referrals and assistance requests. He works with the New York City Department of Veterans’ Services (NYC DVS) VetConnectNYC Network providers to identify, address, and remove barriers to care for the veterans that utilize our services. VetConnectNYC (formerly known as NYServes-NYC) is part of Syracuse University’s Institute for Veterans and Military Families (IVMF) AmericaServes collaborative in partnership with the NYC DVS who “owns” the New York City Market. John is a crucial piece of the Northwell Team who operates the Coordination Center for VetConnectNYC.
In John’s view, serving as a Marine was a time of strong personal and professional growth. “What I valued most was being a member of a team, a part of something larger than the individual. I believe that honor, courage, and commitment never leave the Marine as they move into a civilian career.”
Northwell’s support for veterans and military members reflects our commitment to their well-being and our respect for the talents and character they bring to their roles. “I’m part of an organization that holds those that have served, or continue to serve, in the highest regard. It is my passion and my guiding principle to provide hope and assistance to those that have sacrificed so much of themselves when they are in need,” says John.
He encourages fellow veterans to explore the potential that Northwell can offer for their career development and growth. “Northwell Health values Veterans as a resource that can strengthen the system as a whole. I would say to my fellow veterans: Look North. I doubt you will ever look back.”
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Northwell Health will measure success in 2020 on our ability to maintain a strong financial footing while preserving our mission to improve the health of the communities we serve. Achieving that is a significant challenge in the midst of the dynamic, ever-changing environment in which health care providers operate.
There’s growing competition among both traditional providers and new entrants trying to break into the market such as Google, Amazon and CVS, to name a few. Government intervention looms over the horizon. No matter what others are doing, delivering great care should always be our first priority. Our patients are why we’re here.
Taking a stance on issues we believe in is another area we won’t shy away from, whether it’s immigration reform or common-sense gun legislation. We’ll stand up for our beliefs, not because it is easy, but because it is hard. We need to be a voice for the disenfranchised in the communities we serve.
Beyond preserving our mission in the year ahead, we look to:
I’m excited about the transformation at hospitals happening throughout the health system, from the new Corey Critical Care Pavilion at Peconic Bay Medical Center opening this month to the planned groundbreaking of the Petrocelli Advanced Surgical Pavilion at North Shore University Hospital this spring and the ongoing transformation of Southside Hospital into a regional destination for top-notch care on the south shore. We will continue to work with our Upper East Side neighbors and city agencies to develop a plan that will enable us to move forward with the redevelopment of Lenox Hill Hospital.
At Northwell, we are well positioned for success in 2020 and beyond, based on the continued maturation of the clinical, academic and research enterprise the health system has built over its 28-year history. Beyond our 23 hospitals, the health system now has 744 outpatient locations – and we’ll have 786 by the end of this year, including:
Due to our ambulatory patient expansion, it’s noteworthy that Northwell’s revenues, projected at $13.5 billion in 2020, will be a 50-50 split between inpatient and outpatient. By comparison, the inpatient/outpatient revenue split was 70-30 percent in 2005.
The recent addition of Concorde Medical Group in Manhattan and its 23 physicians) and clinical affiliations with two large private physician practices, CareMount Medical and AdvantageCare Physicians, further expands our reach into the communities we serve.
If the last decade of health care reform and regulation are any guide, then the outcome of the 2020 President race promises to bring more changes to the industry in the coming years. Regardless of what party controls the White House and Congress, health care will receive more than its share of government scrutiny.
Meeting our patients’ needs poses a whole other set of challenges in this uncertain regulatory environment. On the business side, providers are relying to a much greater degree on government payers like Medicare and Medicaid, as relationships with commercial payers continue to become more complex. On top of all that, there’s a growing push from the federal government for increased transparency, with a push toward greater value, cost containment and increased access to care.
Most importantly, we’ll continue to stand by our values. While it may be coincidental, one week after hosting our first Northwell Health Gun Violence Prevention Forum in December and pledging $1 million toward research, prevention, education and advocacy efforts to combat gun violence, Congress approved $25 million in funding for gun safety research – the first time in a quarter century that it has allocated funds for that purpose.
To succeed in this environment requires providers to be adaptable, flexible and entrepreneurial. You need to be comfortable dealing with ambiguity, while relying on a progressive culture and a strong talent base. Educating and empowering our employees along their professional journey is personally important to me, but also essential for the long-term success of the health system.
That’s why Northwell created the Center for Learning and Innovation, rebuilt the foundation of the health system upon its own medical school, the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, as well as the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. These and other educational opportunities allow Northwell and its workforce to grow and stay ahead of the competition in a fast-moving industry.
As health care providers, we also have an obligation to not only treat people when they’re sick or injured, but to promote healthy lifestyles and help people avoid getting sick in the first place. We’ve made concerted efforts to think about the communities we serve in a holistic way. That means gaining a better understanding of the social determinants of health that have caused significant disparities in life expectancy in our most-vulnerable communities, where chronic disease is prevalent. We’re responding to those needs by pursuing problem-solving solutions, whether it’s providing access to fresh produce and nutritious meals through our hospital-based “Food as Health” program, educating people about the importance of HIV testing and Pre-exposure prophylaxis (PrEP) medication for at-risk populations, or training community-based health workers to help local residents adopt and maintain healthy behaviors. It’s all part of our mission to improve the health of the communities we serve.
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