Photo: Lindsey is on the right.

My experience as a Healthcare Management Program Summer Associate in the Imaging Service Line.

Written by: Lindsey Feuerzeig, Binghamton University, HMP Summer Assocaite 2019

Healthcare has been an industry that has peaked my interest for most of my life. When I was 10 years old, I went to Huntington Hospital with stomach pains. A few hours later I was transferred by ambulance to Cohen Children’s Medical Center and the next morning I had an emergency appendectomy.

Fast forward to college, I arrived freshman year as a Biomedical Engineering major with a dream to work in stem cell research. Chemistry did not go too well and I switched to my current major, Industrial, and Systems Engineering (ISE), focusing on the optimization of complex processes, systems, and organizations. This major is typically highly focused in manufacturing; however, there has been a recent focus in healthcare as well.

In January 2019, I accepted an internship offer in the Healthcare Management Program (HMP). I later found out that I was placed in the Imaging Service Line, and was interested to see what exactly that meant. The Imaging Service Line provides critical services such as X-Ray, MRI, CAT scan, Mammography, etc. During the course of the internship, I was enthralled with all activities regarding Northwell’s imaging services.

During my internship, I attended outpatient site visits, learned about the clinical aspect of imaging, and most importantly listened, and brought insight back to our leadership team. I worked on volume reports for each facility, as well as equipment reports. I also worked on a major inpatient project at North Shore University Hospital, The MRI Assessment Project. The project detailed data behind the outpatient volume of the hospital including procedure type, referring doctors, and patient demographics. The second part of the project included creating a detailed workflow of the inpatient process and identifying associated bottlenecks. After my completion of the assessment, I reported out at a final presentation to various hospital executives. My project will continue to be executed by my preceptors as my internship has now come to a close.

Reflecting back on my experience this summer, I could not have wished for a better program. The HMP has helped me grow both my technical and soft skills. I was encouraged to step outside my comfort zone throughout all my projects and meet with various stakeholders for their input. As a summer associate at Northwell Health, I was treated as a fellow employee and expected to deliver results to my assigned projects.

I’d like to say thank you to Northwell for offering a robust Healthcare Management Program and I look forward to applying all I’ve learned to my future career in healthcare management.

Update: Lindsey has been offered and accepted a full-time position in the Management Associate Program as an Associate at LIJ Medical Center once she graduates from Binghamton Unviersity May.

Submit your resume to become a Summer Associate in the 2020 Healthcare Management Program Internship!