Archive for month: July, 2019
Certified Sterile Processing Apprentice Program celebrates its first graduating class
As part of our commitment to growth, development and education, Northwell Health partnered with the 1199SEIU United Healthcare Workers East and the 1199 Training and Employment Funds to create a new Certified Sterile Processing Apprenticeship Program that is registered with the Federal Department of Labor (DOL).
Due to our new Certified Sterile Processing Apprenticeship Program, Northwell Health 1199 team members from various departments across the organization had an opportunity to train in a new specialty and grow their careers. Team members were provided with the education and training they needed to become a certified sterile processing technician (CST), including the support in preparing for the certified registered central service technician (CRCST) exam so they could earn their national certification. Thanks to the partnership program, Northwell was able to provide employees with paid training in addition to free tuition, books, exam prep and other classroom materials.
We’re proud to announce that all 11 of our program participants passed the exam and all received full time positions at Northwell Health.
“The apprenticeship program has opened doors for employees who otherwise may not have had the opportunity to advance in their field,” says Marc MacLaren, RN, BSN, MSN, program director of System Sterile Operations. “It allows us to ‘grow our own’ within healthcare and empowers individuals in our organization who otherwise might not be eligible for technical professional careers.”
“This program helped me achieve a goal in my career,” says Gabriel Taveras, a recent graduate. “I started as a housekeeper and now I’m a certified central sterile technician. It has changed my life.”
Students in this unique program are prepared for their career with:
- 200 classroom hours
- 400 hours of on-the-job training
- 600 additional on-the-job hours to earn the Federal DOL certification
Upon graduation, students earned:
- CRCST certification
- LaGuardia Community College Adult Continuing Education Certificate
- Federal DOL Certificate
“I was given an opportunity that will change my life for the better,” says fellow graduate Candice Thomas. “I’m grateful that Northwell and 1199 believed in me. The possibilities are endless. Because I stepped outside of my comfort zone and learned what it meant to be a CRCST, I now have a great career.”‘
View some photos from our graduation celebration:
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Meet the 2019 President’s Awards Winners!
The Northwell Health President’s Awards program honors and celebrates employees who truly represent the very best of Northwell. Each year, these awards recognize team members who not only surpass our expectations and standards of excellence, but also those who drive innovative business outcomes throughout five distinctive categories Nurse of the Year, Leader of the Year, Teamwork and Exceptional Patient/ Customer Experience and Physician of the Year. Get to know this year’s winners and their incredible stories.
Leader of the Year
Ryan J. Guda, RN Nurse Manager, Dialysis Services, Ambulatory
Building on his array of experiences in different fields, Ryan Guda has rebuilt a workplace that adapts to change and established a culture of respect with dramatic effects on the quality of care.
Shortly after joining Northwell in 2015, Ryan met with each team member to hear their opinions about their work environment. By listening and acknowledging his team’s feelings, he was able to re-direct negative behavior in a nonjudgmental manner and win their trust. Even his adept computer skills helped during a transition to electronic record-keeping.
Ryan quickly became an agent of change that has improved the work environment and directly affected the quality of services delivered to patients living with end-stage renal failure. He was successful in turning the team members’ fear of change into hope.
Watch Ryan’s Made for this story.
Nurse of the Year
Jeffrey Rosa, RN Surgical Intensive Care Unit, Long Island Jewish Medical Center
Passion for his patients and awareness of the complexities of navigating the emotions and needs of those in the Surgical Intensive Care Unit drive the care provided by Jeffrey Rosa. He witnessed the excellent care provided to his grandmother, and, later, as a paramedic, responded to the horrors of the Sept. 11 attack at the World Trade Center, which solidified his determination to become a nurse.
At Long Island Jewish Medical Center (LIJMC), Jeffrey is known as “the go-to player,” someone who has made it his business to know everything he needs to know about every patient in a unit where extra compassion, understanding and respect for what patients and families are going through are crucial. He is completely dedicated to inspiring and teaching new nurses to share his passion and expertise. He coaches, mentors and serves as a role model for his peers. Jeffrey lectures the hemodynamics portion of the nursing fellowship curriculum and shares his passion for work he does daily.
Jeffrey participates in countless committees, including the Magnet task force, and as co-chair of the Surgical ICU’s Collaborative Care Council, he facilitates the agenda and pushes LIJMC nursing units to share innovative solutions and champion new ideas and processes.
Watch Jeffrey’s Made for this story.
Nurse of the Year
Alexa Damone, RN Medical Surgical Unit, Glen Cove Hospital
Alexa Damone’s passion for her work is evident to her patients and colleagues by constantly learning new skills to improve medical care.
Alexa has the ability to relate to patients and their families through her caring manner and attentive demeanor. Her deep commitment is evident to her patients and her colleagues and was recognized by the hospital when she was honored in the hospital’s first “Breakfast with the Stars.” She is empathic, compassionate, an excellent communicator, possesses solid clinical and problem-solving skills and serves as an advocate for her patients.
Her commitment to helping peers is inspirational. Upon returning from a sepsis conference, Alexa shared her newly developed knowledge with her peers to improve the identification and prompt treatment of sepsis. She was a part of a project on infection control that led to better hand hygiene and infection control practices on the unit. Alexa is involved in another project aimed at improving the patient experience. With diabetes becoming increasingly prevalent, especially among the elderly, she attended a two-day workshop recognizing the importance of diabetes knowledge, management and education, enabling her to become a unit champion and valuable resource for her peers and patients.
Watch Alexa’s Made for this story.
Teamwork
ECMO-TO-GO Long Island Jewish Medical Center, North Shore University Hospital, Southside Hospital
Made up of a team of well-honed specialists, ECMO-TO-GO takes its life-saving skills wherever they are needed, elevating the level of care available to seriously ill patients. The team develops its successes with the cardiopulmonary bypass technique through continuity of communication and care delivered by all team members, commitment to continuous improvement and the depth of care provided by experts from across Northwell. The innovative approach of the team traveling to the patient rather than the other way around means a highly qualified, seasoned team is available to the sickest of patients. With a mortality rate of about 50 percent in these kinds of patients, the concept of such a team grew out of the establishment of an acute lung injury program at Long Island Jewish Medical Center and the launch of a heart transplant program. Northwell physicians recognized the need to provide stable, quality care as quickly as possible, leading to the ECMO-TO- GO program.
The strength of the group comes from their ability to harness their differences in expertise to meet the dire needs of a complicated patient population. They do so with seamless coordination, deep compassion, and deliberate communication ultimately forging something stronger than any individual person.
Watch ECMO-TO-GO’s Made for this story!
Exceptional Patient Customer Experience
Adrian Mazur Chaplain, Cohen Children’s Medical Center
Chaplain Adrian Mazur has chosen to work in the midst of medical crisis, supporting the smallest patients and their families in the Neonatal Intensive Care Unit as they try to cope with life threatening illnesses. It is his empathy that others quickly notice as he helps fearful, weary and distressed parents who are trying to cope with some of the worst days of their lives.
Adrian, who came to the ministry from a career in finance and volunteer work with an orphanage in Ukraine, works with adolescents in pediatric hematology/oncology. There he helps to establish a connection and genuine trust as the young patients face their own mortality, changes in their appearance and an overall loss of health and stamina.
Often, Adrian plays a significant role in the lives of families that ultimately lose their child to illness. In one instance, he later drove through a snowstorm to be with one such couple at the birth of another child. It is through his presence, compassion, dedication, prayers and listening ear that he helps patients and parents redefine their hopes and maintain their dreams. Adrian’s presence brings a vitality to the hospital and all those he touches.
Watch Adrian’s Made for this story!
Physician of the Year
Carmen Rodriguez, MD, FACOG Voluntary Physician, Obstetrics and Gynecology, Long Island Jewish Medical Center
An excellent bedside manner and the care she provides to her patients distinguishes the work of Dr. Carmen Rodriguez and moves many people to say, “She’s the best.” Regarded as reliable, dependable and talented, she is also humble and unpretentious. Dr. Rodriguez leads by example for all clinicians and team members. And her contributions go beyond kindness and compassion. She is known to take on some of the most difficult gynecological challenges via laparotomy, laparoscopic and robotic modalities. Dr. Rodriguez will always fight to defend the reproductive rights of her patients.
Dr. Rodriguez also plays an active role in the affairs and governance of the hospital. She is the associate chair of the Long Island Jewish Medical Center – Performance Improvement Coordinating Group (LIJMC PICG). She is also a member of the OBGYN department PICG. Dr. Rodriguez finds the time to participate in performance improvement initiatives because she believes that everyone benefits when better care is rendered, mainly for the patient and the community at large, but also for the clinical and administrative team member. She is the president-elect of the LIJ Medical Team member Society, making her the first woman to hold this distinguished position in the history of LIJMC.
Watch Dr. Rodriguez’s Made for this story!
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Northwell Health is excited to announce the recent launch of our Women in Healthcare Business Employee Resource Group (BERG)! Our newest BERG focuses on empowering women across all levels of Northwell as well as in our communities. To do this, the Women in Healthcare members are committed to mentoring and developing women leaders at all levels within Northwell, including the executive level. Members will serve as both mentors and advocates for other Northwell team members, to help them develop professionally and to educate on the importance of acceptance and inclusion. The Women in Healthcare BERG aims to not only promote growth for women and foster greater employee engagement, but it is also a key part of our mission of transforming the future of healthcare. Co-executive sponsors include Mark Solazzo, executive vice president and chief operating officer, Deborah Schiff, executive vice president, Ambulatory Strategy and Business Development, and Kathy Gallo, RN, PhD, executive vice president and chief learning officer while Dr. Stacey Rosen, vice president, Women’s Health, Katz Institute for Women s Health, Maxine Carrington, deputy chief HR officer, and Kerri Scanlon, RN, deputy chief nursing officer and AED, Patient Care Services and chief nursing officer at North Shore University Hospital serve as co-chairs. Membership is open to anyone within the health system, including team members like Paola Benitez. This isn’t the only BERG Paola has joined – she’s an active member of the Bridges LatinX BERG and has participated in community events that helped educate diverse minorities on the importance of access to health care, fitness and nutrition. She is confident that the Women in Healthcare BERG will be as successful within Northwell and its community. “It is important to create BERG like this because it allows employees to build networks, share challenges and growth, and work together towards professional goals,” says Paola. And for women looking to start out in their healthcare careers? Paola has the following advice, “Work hard, take risks and fail early. Do not feel that you must check all boxes in a job description – you will learn along the way!” [avia_codeblock_placeholder uid="0"]
Northwell launches Women in Healthcare Business Employee Resource Group
Using your career history to support other women in healthcare
Paola is a manager in the Government Rates and Reporting Group within Corporate Finance. Having grown her own career since she was initially hired as an analyst, Paola knows the importance of giving women the resources they need to develop professionally. “I joined this BERG because I wanted to be actively involved in the health system’s effort towards equality and inclusion,” says Paola. ‘I wanted to be part of encouraging more women to aspire to leadership.”
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Meet Truly Together Cardiology Nurse Practitioner Kareem Nugdalla
This post is part of a blog series highlighting Northwell Health’s advanced clinical providers (ACP). Each Northwell Health employee was nominated by their manager as an individual who exemplifies a Northwell Health value.
This month, we’re proud to introduce you to the Truly Together, Kareem Nugdalla, who is currently a cardiology Nurse Practitioner at Southside Hospital in Bay Shore, New York. Read below to learn more about Kareem and what it’s like to be an ACP at Northwell.
Kareem started his career with Northwell in 2013 as a registered nurse on the telemetry unit at North Shore University Hospital. From there, he became certified as a cardiac vascular nurse and then took the next step in his career by accepting a full scholarship as part of the inaugural class of the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. “My managers encouraged me to become a nurse practitioner and my co-workers supported my dream,” he notes. “Team members have come up to me and said I was their inspiration for going back to school. There was never a roadblock, everyone embodied the ‘Truly Together’ spirit.”
Upon graduating, Kareem became an adult gerontology acute care nurse practitioner and works as a key member of a highly collaborative, interdisciplinary team at Southside Hospital.
What Kareem likes most about working at Southside is the high level of respect and trust that encourages collaboration between all members of the healthcare team, particularly in his relationships with his physician and physician assistant counterparts. Kareem feels that Truly Together collaborative care creates an environment where ideas can be shared and his input is valued. “When everyone works as a team, you can tackle problems by coming up with solutions together. If there is a challenge, I never leave a team member to face it alone. Even if I don’t have the answer, I look for the answer with them.”
Kareem is also proud that his role significantly impacts his local community in a positive way. To him, being part of Northwell is about delivering more than just healthcare; it’s taking care of his own community. “There is a moral compass and a culture of care that drives us to excellence,” says Kareem.
We are proud of Kareem, a Truly Together ACP! If you’re Made for working with a team of exceptional advanced clinical providers, explore our opportunities at Northwell Health.
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2019 President’s Award Finalist- Exceptional Patient/Customer Experience
Each year, Northwell’s President’s Awards recognize team members who not only surpass our expectations and standards of excellence, but also those who drive innovative business outcomes.
The Exceptional Patient/Customer Experience award recognizes an individual who is Made for Northwell Health: made for caring and protecting our patients and communities – made for leading innovation and change that inspires our colleagues and turns tomorrow into a breathtaking opportunity. Meet this year’s finalists.
Salvatore Dimatteo
Supervisor, Rehabilitation Services, STARS, Huntington
A football injury that could have ended his collegiate football career instead inspired Sal Dimatteo to the profession of physical therapy, where he leads a practice filled with compassion for patients. As a physical therapist supervising rehabilitation at the STARS Huntington location, he overcame his disappointment at low Press Ganey patient scores the office was receiving by reaching out to colleagues and coming up with distinctive and fresh ways of encouraging team members and patients to provide feedback.
Sal’s approach led to a huge surge in responses and improved scores. Under his leadership, STARS Huntington was ranked in the 98th percentile nationally (a score of 98.5) for Likelihood to Recommend for 2018. This was the highest ranking for all STARS locations as well as the Northwell Outpatient Rehabilitation Network.
His hands-on style nurtures a team approach to provide patients with the best care. And Sal’s leadership brings out the best in his team — bringing them together as a cohesive unit and empowered to provide the best possible service. His upbeat, positive style and work ethic encourages the team member to perform at a high level and bring the best possible care to patients.
Kacey Farber, LMSW
Social Worker, Huntington Hospital
Kacey Farber went from a teaching career to one of social work and a transformative role as a leader in helping families cope with the loss of a baby. Dissatisfied with the resources available that would allow her to assist grieving families, she decided to create her own.
Kacey connected first with the Star Legacy Foundation, which works to increase awareness about neonatal loss and increase family support. She then established the Huntington Hospital
Bereavement and Support Group. Working with a network of families who had lost babies led to a plan to create a perinatal bereavement garden, a warm and comforting space to memorialize lost children. She coordinated fundraising to support the garden, which opened last fall.
As a dedicated problem solver, Kacey identified a need and fixed it through research, planning, networking and fundraising. She also helps manage the bundled orthopedic patients and has become an expert on providing transitional care. In addition, she was the first-ever mentor for Master level social work candidates in the Case Management department. Kacey is also the certified intern supervisor for the department’s three social work interns. She is an incredible mentor and has motivated others to become a certified social work intern supervisor.
Bulah Martin
Lead Phlebotomist, Northwell Health Labs
As lead phlebotomist, Bulah Martin has a knack of turning an unpopular but vital task into an experience that makes people smile. Having their blood drawn is rarely a happily anticipated event. With Bulah, her skills at minimizing the unpleasant aspects of the service, combined with her cheery personality, make for successful outcomes.
Bulah often works with special needs or very sick children where making the procedure go smoothly can be a challenge. She frequently has physicians asking for her by name. By decorating two rooms with playful decals of animals and nature, she minimizes the presence of medical equipment. Bulah has her equipment ready when the patient enters the room, gives small gifts to young children, which she pays for out of her own pocket, and eases the worries of parents who in turn, are able to calm their children. Her creative solutions ensures the necessary work of blood collection happens successfully.
Phlebotomists at Northwell Health Labs provide blood collection services for more than one million patients every year — in many cases after taking into consideration and resolving the fears and resistance of patients. Bulah teaches techniques for collecting blood samples from children and infants, and mentors phlebotomists all over the health system to show them “how it’s done,” leading patients with a positive sense of the quality performance that Northwell represents.
Adrian Mazur
Chaplain, Cohen Children’s Medical Center
Chaplain Adrian Mazur has chosen to work in the midst of medical crisis, supporting the smallest patients and their families in the Neonatal Intensive Care Unit as they try to cope with life threatening illnesses. It is his empathy that others quickly notice as he helps fearful, weary and distressed parents who are trying to cope with some of the worst days of their lives.
Adrian, who came to the ministry from a career in finance and volunteer work with an orphanage in Ukraine, works with adolescents in pediatric hematology/oncology. There he helps to establish a connection and genuine trust as the young patients face their own mortality, changes in their appearance and an overall loss of health and stamina.
Often, Adrian plays a significant role in the lives of families that ultimately lose their child to illness. In one instance, he later drove through a snowstorm to be with one such couple at the birth of another child. It is through his presence, compassion, dedication, prayers and listening ear that he helps patients and parents redefine their hopes and maintain their dreams. Adrian’s presence brings a vitality to the hospital and all those he touches.
Kelly Ann Moed MSN, RN-BC, CSPHP
Development Instructor, Staten Island University Hospital
Kelly Ann Moed turned an idea she developed during graduate studies into a program to safeguard the well-being of hospital staff through the prevention of injuries. Taking care of patients starts with making sure our team members are well. Her Safe Patient Handling Program has led to a significant decline in the number of workforce injuries. Kelly Ann’s passion, caring and knowledge are the driving forces that have made this innovative program a success.
She has been the driving force in making sure hospital team members are properly trained and educated on the use of equipment to move and transfer patients.
Her program took a creative turn recently with Workforce Safety Olympics. It was a fun way for the team members to demonstrate their Safe Patient Handling expertise and the use of equipment to transfer and lift patients. These groups were presented with various scenarios where, within a specific time frame, together they needed to exhibit the proper choices in equipment, communication with each other and the patient, and appropriate transfer technique. The Staten Island University Hospital team members took home the gold trophy.
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It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
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