A reassuring voice when our people need it most.

When our employees or their family members are sick and unsure of the next steps, it’s a comfort to know someone is there to help, someone who can answer questions and give important assistance, any time of the day or night. If you’re a Northwell Health employee covered by one of the United Healthcare benefit plans, the Clinical Call Center is a new benefit that will provide that assistance. And it’s just one of the benefits that we provide to help our employees feel their best.

“Our highly-trained nurses are available to help 24/7. They are dedicated and caring professionals who provide the highest quality telephonic nursing care when our callers need it most.”

–Karen Abrashkin, MD, Medical Director, Clinical Call Center

When a Northwell Health employee or their covered dependent calls the Clinical Call Center, they will be directly connected with an experienced Northwell Health RN who is certified in emergency care. The best part is our Clinical Call Center is accessible 24 hours a day, seven days a week, 365 days a year. Be assured that all communications are confidential.

“The Clinical Call Center nurses utilize evidence-based protocols to determine a recommended level of care for our callers. Our call center is the second Accredited Center of Excellence for Emergency Communication Nursing in the world awarded by the International Academy of Emergency Dispatch.”

–Debra Tomassetti, Program Director, Clinical Call Center

What kinds of situations can the Clinical Call Center address?

• Urgent health questions or concerns
• Changes in health condition
• Whether or not a trip to the emergency room is needed
• Questions or concerns regarding medication

“At Northwell Health, we are continuously looking for opportunities to take better care of our employees and their families. The Clinical Call Center is a great example of that.”

–Greg Bennett, Senior Director, Strategic Planning & Business Development

Want to see more of our benefits? Take a look.