Leading the transformation of health care – our people were made for this!

“Buckle up, because we’re going to be going to places we’ve never been before.” – Maureen White, RN, VP, Chief Nursing Executive

This is no time for “business as usual” or following the “status quo” or any other cliché you can think of. We’re defining the healthcare industry of tomorrow! That means we HAVE to think differently and deliver innovative solutions to achieve results we’ve never achieved before. To make our communities healthier, we’ll need to get out of our comfort zones as healthcare leaders. Above all, we need to drive nursing excellence through highly-engaged leaders.

That is exactly what happened at this year’s Nursing Leadership Retreat, “Beyond Boundaries: The Amazing Race to the 90th Percentile”. Held on May 15 and 16, approximately 220 nursing leaders – Nurses Executives, Nursing Directors, Nurse Practitioners, Nurse Managers, and High Potential Bedside Nurses – attended the retreat. The goal – to take our engagement and satisfaction scores to the 90th percentile and beyond! You could tell from day one that things were going to be different.

On the first day, we broke from past retreats by engaging participants like never before with games, puzzles and even a scavenger hunt. The participants divided into teams and were asked to explore various companies in the Midtown Manhattan area. Each activity served to challenge the participants’ teamwork, communication, creativity, and awareness of their surroundings. The challenges focused on developing best practices for customer experience, employee engagement, quality standards, and identifying characteristics of the best places to work.

On the second day, we heard the insights of a wide variety of exceptional presenters, including Dr. Jim Merlino, formerly the Chief Patient Experience Officer at the Cleveland Clinic and presently the President & Chief Medical Officer of the Strategic Consulting Division at Press Ganey. Dr. Merlino shared his strategies and experiences regarding how to lead an organization in patient experience. He also included Northwell Health specific recommendations in his discussion based on his knowledge of the health system’s Press Ganey performance.

• Dr. Jim Merlino, formerly the Chief Patient Experience Officer at the Cleveland Clinic and presently the President & Chief Medical Officer of the Strategic Consulting Division at Press Ganey. Dr. Merlino shared his strategies and experiences regarding how to lead an organization in patient experience. He also included Northwell Health specific recommendations in his discussion based on his knowledge of the health system’s Press Ganey performance.
• Darren Williams, of the Barry Wehmiller Leadership Institute and Simon Sinek who presented on “Finding the CEO in Yourself” and developing the leader in others. They explored who to find fulfillment in watching others actualize their fullest potential.

As we move forward, we identified a number of topics to focus on in our efforts to remain at the forefront of the healthcare field:

• The future of health care on a national and local level:
  • External factors that will influence/effect Northwell Health such as competition, the economy and the ACA
• Strategies for addressing these external factors:
  • The role of Nursing in meeting the strategic vision of the health system

At Northwell Health, we’re revolutionizing every area of health care. If you have a pioneering spirit and a forward-looking attitude, you were made for this. Come be part of it and learn more here.

“If you want to accomplish something, you have to believe it’s always possible.” – Maureen White